COVID-19 (Coronavirus) Resource Documents
In the wake of the COVID-19 pandemic and the number of changes happening by the hour, the FDRHPO Telehealth team has made available the following telehealth-related resource documents for the benefit of regional organizations. Information is available on the multiple state waivers that have been released, Medicare waivers, commercial plan updates, telehealth software resources, upcoming webinars, and other agency resource guides related to this topic.
North Country Telehealth Partnership Created Telehealth Resources
- AHI COVID-19 Telehealth Resource Guide-4.13.20
- AHI Webinar Slide Deck: Telehealth and COVID-19 – 3.25.20
- Private Payer Telehealth Regulations – COVID-19 – 4.8.20
- Telehealth Vendor Resource Guide
NYS Department of Health – Medicaid Waiver and FAQs
- NYS DOH Bureau of Early Intervention Guidance for EI Providers
- NYS DOH Medicaid Telehealth Guidance FAQ
- Waiver of SHIN-NY Written Consent during COVID-19 Outbreak for Telehealth
NYS Office of Mental Health – Waiver and FAQs
- NYS OMH Consolidated COVID-19 Telemental Health Guidance
- NYS OMH COVID-19 Telehealth Modifier Spreadsheet
- NYS OMH General & Telemental Health FAQs
- NYS OMH Self-Attestation Compliance to Offer Telemental Health Services
- Self-Attestation to Deliver Services Via Telemental Health During the Disaster Emergency
- Supplemental Guidance: Expansion of Telemental Health During the Disaster Emergency
- Supplemental Guidance: Use of Telehealth for OMH-Funded Programs
- Supplemental Guidance: Use of Telehealth for Residential Services
- Use of Telemental Health for People Affected by the Disaster Emergency
NYS Office of Addiction Services and Supports – Waiver and FAQs
- NYS OASAS COVID-19 Letter of Counsel
- NYS OASAS Telepractice FAQs
- NYS OASAS Telepractice Waiver Update 03.13.20
- NYS OASAS Telepractice Waiver Update 03.20.20
NYS Office of Persons with Developmental Disabilities Guidance
Centers for Medicare & Medicaid Services Medicaid Waivers and FAQs
- American Medical Association Telehealth Services Covered by Medicare
- Center for Connected Health Policy COVID-19 Telehealth Coverage Policies
- Center for Connected Health Policy COVID-19 Telehealth Policy Update Video
- Center for Connected Health Policy FQHC/RHC COVID-19 Fact Sheet
- Center for Connected Health Policy Interim Final Rule Guidance From CMS
- CMS COVID-19 Frequently Asked Questions on Medicare Fee-for-Service Billing
- CMS Flexibilities to Fight COVID-19 for Physicians and Other Clinicians
- CMS General Telemedicine Toolkit
- CMS HHS Video: Medicare Coverage and Payment of Virtual Services
- CMS Telehealth Toolkit for Long-Term Care Facilities and Nursing Homes
- HPMS COVID-19 Information for Plans Memo
- Medicare Fee-for-Service Response to COVID-19
- Medicare Telemedicine Health Care Provider Fact Sheet
Federal Waivers
Miscellaneous Telehealth Resources
- American Academy of Family Physicians: Using Telehealth to Care for Patients During the COVID-19 Pandemic
- American Academy of Pediatrics: Coding for Telemedicine Services
- American Academy of Physicians: COVID-19 Telehealth Coding and Billing Information
- American Medical Association COVID-19 Coding Advice
- American Medical Association Telehealth Playbook
- American Telemedicine Association Webinar: Incorporating Telehealth in Your Practice – Practical Tips for Clinicians
- Citizen Advocates Telemental Health Services
- Coding Intel Telemedicine and COVID-19 FAQ
- Health Recovery Solutions COVID-19 Policy Updates for Home Health & Hospice Providers
- HHS Telehealth Website
- National Association of Community Health Centers COVID-19 Resource Page
- National Consortium of Telehealth Resource Centers COVID-19 Telehealth Toolkit
- State Medicaid and CHIP Telehealth Toolkit
- Telehealth PAL – HRSA Health Centers
Regional Telemedicine Initiative
Out of all our project areas, perhaps the fastest growing is our regional telemedicine initiative.Work began in early 2009, when FDRHPO created the North Country Telemedicine Project (NCTP), an extensive fiber-optic network that connected more than 25 healthcare facilities in Jefferson, Lewis, Oneida, Onondaga and St. Lawrence counties, including Fort Drum’s Guthrie Ambulatory Health Care Clinic.

This network expanded in 2011, when FDRHPO partnered with the Adirondack-Champlain Telemedicine Information Network (ACTION) to create a second network encompassing sites in Clinton, Essex, Franklin, Rensselaer, Saratoga, Warren and Washington counties — as well as Chittenden County in Vermont.
Funding for these programs was made available by the Federal Communication Commission’s “Rural Health Care Pilot Program” and the New York State Department of Health’s “HEAL 21” grant. Today, FDRHPO’s telemedicine program remains funded by the Department of Health, as one of its Rural Health Development Programs.
In 2015, FDRHPO began a collaboration with the Adirondack Health Institute (AHI) to form the North Country Telehealth Partnership — a unified effort to plan and implement telemedicine throughout their 11-county catchment area, covering northern and central New York. This collaborative has quickly become northern New York’s leading agency focused on increasing access to health care through the innovative use of telehealth and telemedicine technology.
More Information for Providers More Information for Patients
Telehealth Learning Collaborative
The Telehealth Learning Collaborative is a bi-monthly video conference hosted by the North Country Telehealth Partnership. It brings together stakeholders from across New York State to help ensure successful telemedicine project implementation, continuity and sustainability.
Our current membership is made up of more than 130 individuals from more than 90 organizations, which are listed below. To see the individuals who represent their organization on the collaborative, simply click on an organization for more information.
To join our Telehealth Learning Collaborative, please click here.
Adirondack Health
Adirondack Health Institute
Adirondack Pediatrics
ADK Action
Alice Hyde Medical Center
Alliance for Positive Health
The ARC of Ulster-Greene
Ascension — St. Mary’s Healthcare
Barclay Damon LLP
The Baywood Center
Behavioral Health Services North
Brown & Weinraub, PLLC
Cambridge Valley Rescue Squad
Canton-Potsdam Hospital
Care Compass Network
The Castleton Group
Catholic Family Center
CDPHP
Center for Disability Services
Centers Health Care
Champlain Valley Physician’s Hospital
Chautauqua County Health Network
Citizen Advocates
Clinton County Mental Health & Addiction Services
Columbia University
Community Health Center Homecare
Community Health Center of the North Country
Community Health Network of CT
Community Partners of WNY/CHS Buffalo
Community, Work, Independence, Inc.
Crouse Health
Elderwood of North Creek
Elizabethtown Community Hospital
Essen Medical Associates, PC
Essex County Mental Health
Essex County Public Health
Evolve Practice Partners
Excellus
Fidelis Care
The Family Counseling Center
Finger Lakes Area Counseling & Recovery Agency
Finger Lakes Community Health
Foley & Lardner
Fort Drum Regional Health Planning Organization
Fulton County Public Health
Fulton County Office for Aging & Youth
Glens Falls Hospital
Glens Falls Pediatrics
Hamilton County Public Health
Hartford HealthCare
HCR Home Care
Healthcare Choices NY
The Healthcare Association of New York State
Healthy Connections Psychological Services
HEALTHePRACTICES
Hodgson Russ
Hometown Health Centers
Hospice & Palliative Care of St. Lawrence Valley, Inc.
Hudson Headwaters Health Network
Hudson-Mohawk AHEC
Iatric Systems
InSight Telepsychiatry
Jefferson-Lewis BOCES
Lexington Center for Recovery
Maplewood Health Care & Rehab Center
Medtronic
Mental Health Association in Westchester
Meridian IT
Mountain Valley Hospice
New Choices Recovery
NYS Department of Health
NYS Offices for People with Developmental Disabilities
NYS Office of Alcoholism and Substance Abuse Services
NYS Office of Mental Health
NYU Langone
North Country Family Health Center
Northeast Telehealth Resource Center
Northern Oswego County Health Services, Inc.
Northern Rivers
Northwell Health
Oak Orchard Health
Open Door Family Medical Center
Open Door Mission
Orange County Department of Mental Health
Planned Parenthood Mohawk Hudson
Plattsburgh Primary Care Pediatrics
Prospect Center
Regional Primary Care Network
Rochester Regional Health
Schabel Medical Group
St. Catherine’s Center for Children
St. Joseph’s Addiction Treatment & Recovery Centers
St. Luke Health Services
SUNY Downstate Medical Center
UnitedHealthcare
University of Buffalo
University of Rochester Medical Center
The University of Vermont Health Network
Villa of Hope
Visiting Nurse Association of Albany
Warren County Public Health
Wellcare Health Plans
Westchester Medical Center Health Network
Want to learn more?
If you have questions about our telemedicine program or the North Country Telehealth Partnership, our team can help you out! Get to know us below to see who might be your best contact.